Rahul Pandita

Rahul Pandita

Role of Voice AI in Contact Center Transformation
AI

Role of Voice AI in Contact Center Transformation

Why it matters: Contact centers continue to face multi-pronged challenges. Staff burnout, high operational costs, low customer satisfaction scores are among the main challenges for contact centers. Among the various available options, technology, especially Voice AI has proven to be a feasible solution. Already, many forward-thinking companies have adopted artificial intelligence to complement their staff.